Post by account_disabled on Feb 25, 2024 4:28:50 GMT -5
Know how to present your work and knowledge , in addition to trying to be more objective. Put your skills as a mechanic to good use to win it over! Motorcycle maintenance 4. Suspicious This customer profile asks a lot and always seems to doubt the information that is given to them. To better deal with this situation, it is important to be firm in what you are saying and convey confidence. Be patient with the questions and try to understand your doubts to resolve them clearly. 5. Rushed Who has never dealt with a customer who wants to be served “for yesterday”? Surely, you have already received many of these in your routine! He's the type of person who doesn't have time to listen to arguments and wants to know when he'll get his vehicle back. With them, be brief in the service, set a realistic delivery time and try to show, objectively, the complexity of the case and why it will take that period to provide the service.
Angry and nervous This is another case of difficult people who require a lot of patience and empathy from the professionals who deal with them. He often criticizes your opinions and may even go on the offensive if you are not careful in the Phone Number List way you deal with him. If a customer like this comes into the workshop complaining or fighting, the ideal is to let them vent, remaining calm and gathering all your strength to serve them politely, without raising your voice. In these cases, the best thing to do is to provide the service quickly and with maximum quality, showing efficiency and breaking the cycle of irritability. 7. Negotiator These people tend to be very concerned about the budget, usually the first question they ask is “how much will I pay for this?”. They also tend to try their best to negotiate discounts, terms and installments. The best way to serve this customer profile is to be transparent, objective and show the quality of your service and the parts you use in the vehicles. It is also necessary to show firmness in relation to the budget presented and the proposed payment methods.
Confused Finally, we have that customer who has no idea what problems should be resolved in their vehicle, knows nothing about how the car works and is unsure about the service that will be provided. To deal with it, show knowledge and understanding. The ideal here is to be patient, explain how and why the repairs will be carried out, gaining their trust. You can also give some good practice tips for taking good care of the vehicle — one way to do this is to read this post on how to increase the life of your clutch , how about that? We are sure that at least one of the customer profiles we mentioned has already been part of your routine in the workshop. Some are more difficult to deal with, but you can see that it is necessary to always convey security and credibility in the service . This way, you will be able to overcome all difficulties and retain your audience. What did you think of this article? Do you want to help other people understand different customer profiles and learn how to deal with them? Then share the text on your social networks.
Angry and nervous This is another case of difficult people who require a lot of patience and empathy from the professionals who deal with them. He often criticizes your opinions and may even go on the offensive if you are not careful in the Phone Number List way you deal with him. If a customer like this comes into the workshop complaining or fighting, the ideal is to let them vent, remaining calm and gathering all your strength to serve them politely, without raising your voice. In these cases, the best thing to do is to provide the service quickly and with maximum quality, showing efficiency and breaking the cycle of irritability. 7. Negotiator These people tend to be very concerned about the budget, usually the first question they ask is “how much will I pay for this?”. They also tend to try their best to negotiate discounts, terms and installments. The best way to serve this customer profile is to be transparent, objective and show the quality of your service and the parts you use in the vehicles. It is also necessary to show firmness in relation to the budget presented and the proposed payment methods.
Confused Finally, we have that customer who has no idea what problems should be resolved in their vehicle, knows nothing about how the car works and is unsure about the service that will be provided. To deal with it, show knowledge and understanding. The ideal here is to be patient, explain how and why the repairs will be carried out, gaining their trust. You can also give some good practice tips for taking good care of the vehicle — one way to do this is to read this post on how to increase the life of your clutch , how about that? We are sure that at least one of the customer profiles we mentioned has already been part of your routine in the workshop. Some are more difficult to deal with, but you can see that it is necessary to always convey security and credibility in the service . This way, you will be able to overcome all difficulties and retain your audience. What did you think of this article? Do you want to help other people understand different customer profiles and learn how to deal with them? Then share the text on your social networks.